Terms & Policies

In-Home Setup

This shipping method is an inside delivery and setup service. A two-man crew will unpack and setup your new bed for you. Optionally, they will remove and dispose of your old mattress as well.

Damaged Shipping Policy

Any products damaged in transit will be replaced at our expense. For products that require a signature, the shipment must either be refused (for severe damage) or clearly marked as damaged on the delivery receipt when you sign for the shipment. Palma Sleep must be notified within 72 hours to file a claim. Without marking the delivery receipt, we will have no recourse with the freight carriers.

Orders Refused on Delivery

If you refuse your order upon delivery (for reasons other than damage), you will be responsible for outbound shipping (including promotional shipping) and any return shipping costs. If you need to cancel or change your order, please contact us immediately before the item is shipped.

Returns & Exchanges

Mattress Toppers have a 90 Day Exchange less 50% of the original purchase price.

Mattresses have a 90 Day Comfort Exchange Policy.

Mattresses and Toppers have a 90 Day Comfort Exchange Policy.

Shipping and delivery fees are not covered by the above policies and are the sole responsibility of the customer.

Limited Warranty

Captiva mattress carries a 10-year limited warranty. Sanibel mattress carries a 15-year limited warranty. All other mattresses carry a 20-year limited warranty. Mattress toppers carry a 5-year limited warranty. Accessories and all other products carry a 1-year limited warranty. Please see full Warranty Information.


All information provided by Palma Sleep on this website, as well as through our other marketing and customer service channels, is strictly intended for educational and general informational purposes only. We make no claims with respect to the accuracy of any information contained on this site which may have been obtained from government documents, environmental organizations, trade associations, reference materials, journals, health websites, or any other source.

All Palma Sleep products are sold as quality consumer items and not as medical devices. These products are not intended to diagnose, treat, cure, or prevent any disease. Information provided by Palma Sleep should not be construed as medical advice. For medical related questions, please follow the advice of your physician.