Warranty

OUR PROMISE is to provide only the best quality products to our customers. You the customer, will be more satisfied with your purchase if you understand the terms, and your responsibilities as stated in the individual product warranties. These warranties are based on standard bedding industry practices.

If you are the original purchaser of a Palma Sleep mattress please review the specific purchased model for the warranty card, which includes all terms and conditions up to a 20 year warranty. The warranty applies to the original purchaser only and is not transferable.

Palma Sleep will always attempt to fairly inform the customer on what the warranty does and does not cover, and what might cause it to be voided. Remember, as with most warranties, our warranty guards against manufacturing defects in workmanship and materials only and is not a comfort guarantee nor meant to be used as a way to unnecessarily return an otherwise good mattress.

WHAT IS COVERED UNDER THE WARRANTY?
• Mattress: normal body impressions,* or sagging* greater than 1 1/2″ when mattress continually utilized from the first 30 days of purchase of your mattress or sooner with a matching Palma Sleep Topper and 1 1/2″ when not continually utilized or utilized after 30 days with Palma Sleep Topper.
*Body impression or sag measured with Palma Sleep Topper removed.

  • Coils or wires that are loose, broken, or protruding through the mattress cover.
  • Foundation: splitting of the wood frame, defective, loose, or broken coils
  • Your mattress and foundation if supported by an appropriate support system at all times.
WHAT IS NOT COVERED UNDER THE WARRANTY?

  • Palma Sleep is not liable for incidental or consequential damages which result through the use of this product.
  • Normal body impressions not greater than 1 1/2″ when purchased with a Palma Sleep Topper and 1 1/2″ when purchased without Palma Sleep Topper.
  • Sagging — not greater than 1 1/2″ when purchased with a Palma Sleep Topper and 1 1/2″ when purchased without a Palma Sleep Topper.
  • Clearance bedding “as is” bedding or floor models.
  • Damage or bending of perimeter border latex or mattress coils caused by excessive bending or incorrectly moving the sleep set.
  • Cover fabrics/quilting/foundation corner guards.
  • Attachment straps, buttons, or zippers on the topper or matching mattress designed to hold the topper in place.
  • Damage to mattress or fabrics due to soiling, stains, burns, liquid, or unsanitary conditions.
  • Damage from improper surface cleaning with chemical cleaners.
  • Comfort level/preference of firmness.
  • Normal changes in softness and recovery of upholstery.
  • Damage to the mattress if not used with appropriate Palma Sleep foundation/Box-spring or Palma Sleep specified adjustable base.
  • Structural damage caused by an incorrect bed frame or if legs used, all legs not specified are properly attached.
  • Damage to the foundation or legs, if supplied with the foundation, is forced sideways with weight of mattress on top.
  • Sheet fit.
  • Mattress without law tag.
  • Palma Sleep Topper (see separate warranty for your Palma Sleep Topper)
  • Adjustable bases (see separate warranty supplied with base).

Palma Sleep Topper
THIS WARRANTY DOES NOT COVER

  • Palma Sleep are not liable for incidental on consequential damages which result through the use of this product.
  • Decorative quilting or tufting or the fabrics on the surface of the Palma Sleep Topper.
  • Attachment straps, buttons, or zippers on the Palma Sleep Topper or matching mattress designed to hold the pad in place.
  • A normal change in firmness or softness or flattening of the materials.
  • Body impressions.
  • Comfort preference.
  • Sheet fit.
  • Piling of the covering material.
  • Clearance bedding “as is” bedding or floor models.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, or liquid damage.
  • Damage from improper surface cleaning with chemical cleaners or dry-cleaning damage.
  • Damage from washing the Palma Sleep Topper.
  • Damage due to the Palma Sleep Topper being used on anything but the mattress it was designed to be used with.
  • Palma Sleep Topper without law tag.